At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

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– General Responsibilities

Lead the CCRP team to coordinate company and PC resources for handling domestic and overseas customer complaints timely and effectively. Drive CCRP KPI target fulfillment, champion a customer-centric culture, and leverage advanced quality management methods to promote Continuous Improvement across the organization. Provide guidance, coaching, and strategic direction to CCRP specialists and cross-functional teams.

– Main Accountabilities

• Lead and manage the CCRP team, ...