Quality Team Lead: BPO Excellence & Coaching

Teleperformance is seeking a Quality Team Lead in George Town, Malaysia to manage the quality assurance process within our BPO operations. The successful candidate will ensure service excellence and compliance with quality standards while mentoring a dedicated team of Quality Analysts. Key qualifications include a Bachelor’s degree or diploma, at least 3-5 years of experience in QA, and strong analytical and leadership skills. This role involves tracking performance, preparing reports, and supporting continuous improvement initiatives.
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