Quality & Training Lead - Elevate CX & Programs

A leading customer service organization in Kuala Lumpur is seeking a Quality and Training Specialist. The role involves designing quality standards, developing training programs, and coaching customer service agents. Ideal candidates will have 2-4 years of experience, strong communication skills in English and Bahasa Malaysia, and a Bachelor's in Business Administration. This position offers a unique opportunity to drive operational excellence and enhance customer experience.
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