Location
cincinnati
Job Type
Full-time
Posted
July 03, 2026
Job Description
JOB RESPONSIBILITIES
- Customer Service - Patient- Act as a customer advocate and strive to better meet the needs of, and to support, patients and/or families. Utilize a customer focus to complete assignments and/or interact with customers in a courteous, attentive and conscientious manner. Respond quickly to parent requests and concerns. Provide appropriate education/information to patients and/or families.
- Communication - Patient- Communicate with patients, families and employees in courteous manner. Respond promptly to requests by patients, families and employees. May provide information concerning patients that are admitted, referred, transferred, or discharged. Provide emotional support to families as needed.
- Compliance: Understand and comply to applicable policies, guidelines, regulations, and/or accreditation standards. Document compliance as necessary. Maintain compliance with CCHMC Core Standards and code o...
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