RCM Service Delivery Lead (Senior Manager level)

Service Delivery Lead – Revenue Cycle Management (Hospital AR, US Healthcare)

Role Overview

We are seeking a highly experienced Service Delivery Lead to oversee end-to-end Revenue Cycle Management (RCM) operations, with a strong focus on Hospital Accounts Receivable (AR) for US clients. This role is responsible for driving service excellence, financial performance, client satisfaction, and operational efficiency across multiple teams and functions. The ideal candidate will bring deep expertise across the full RCM lifecycle, leadership experience in BPO/shared services, and a proven track record of managing large-scale healthcare operations.

Key Responsibilities

Service Delivery & Operations Management

• Lead end-to-end delivery of RCM operations including patient access, charge capture, billing, Hospital AR follow-up, denials management, and payment posting.
• Ensure achievement of SLAs, KPIs, and financial targets.