Location
, penang, malaysia
Job Type
Full-time
Posted
June 02, 2026
Job Description
RE: Customer Service Representative (eCommerce/3PL)
Job Openings RE: Customer Service Representative (eCommerce/3PL)
About the job RE: Customer Service Representative (eCommerce/3PL)
The Customer Service Representative plays a critical front-line role in supporting our customers, managing B2C and B2B order-related inquiries, post-purchase concerns, and ongoing client engagement via Shopify and MYOB.
Key Responsibilities:
Customer Interaction
- Handle inbound phone calls, emails, and live chats with a focus on resolution and empathy.
- Provide prompt responses to customer queries on orders, products, and delivery timelines.
- Troubleshoot delivery and fulfilment issues with logistics visibility tools and Shopify admin.
Order Management & Admin
- Maintain Shopify B2C and MYOB B2B order portals.
- Manage Admin and Sales email inboxes; flag and elevate i...
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