Real Estate Customer Service Representative (CSR)

Overview

The Real Estate Customer Service Representative (CSR) serves as the first point of contact for clients, prospects, and partners. This role is responsible for handling inquiries, providing property information, assisting with documentation, and ensuring a seamless customer experience throughout the real estate transaction process. The CSR acts as a bridge between clients and the sales team, maintaining professionalism and empathy in every interaction.

Responsibilities

• Client Communication
  • Respond to phone calls, emails, and chat inquiries regarding property listings, availability, and services
  • Schedule property viewings and coordinate with agents or brokers
• Documentation & Records
  • Assist clients with completing forms, contracts, and other real estate documentation
  • Maintain accurate records of client interactions and transactions in CRM systems
• Customer Support
  • Pr...