Real Time Analyst in Midtown Toronto

Become a vital part of Teleperformance as a Real Time Analyst in Midtown Toronto, ensuring service levels are met on-site. Monitor operations and work closely with management to drive performance excellence.
This full-time role requires a proactive approach to handling real-time operations, making necessary adjustments to align with service goals. You will actively participate in monitoring floor activities and collaborating with teams to maintain efficient operation throughout your shift.
Key Responsibilities:
• Manage service-related escalations and issues
• Document and communicate real-time operations data
• Guarantee analyst availability on phones as per business guidelines
• Perform ongoing queue monitoring and report findings
• Engage with clients to manage service dynamics
Requirements:
• High School Diploma and MS Office proficiency
• Strong analytical skills with report evaluation ability
• Self-motivated with minimal supervision needed
• K...