Location
las piñas
Job Type
Full-time
Posted
June 04, 2026
Job Description
Real Time Analyst
Responsible for intraday performance management and ensuring forecast achievement, service level, occupancy, utilization, and adjustments for staffing or forecast inaccuracies.
Responsibilities
- Monitor queue level performance and variance to forecast in real time.
- Report significant variations from forecast to Operations and WFM Management.
- Provide recommendations for addressing forecast variations.
- Monitor agent level schedule adherence.
- Report any significant adherence issues to Operations and WFM Management proactively and urgently.
- Analyze forecast variations and project impact for the remainder of the day.
- Compile and submit intraday reports with accuracy and timelines, including proactive recommendations for action.
- Update schedules with real‑time attendance and exceptions.
- Approve or recommend alternatives for real‑time schedule exception requ...