Real-Time Contact Center Optimizer

Teleperformance in Cape Town seeks an experienced individual for a workforce management role. Responsibilities include analyzing KPIs, managing call volumes, and ensuring real-time adherence to performance metrics.

The ideal candidate should have BPO experience, a matric qualification, and strong analytical skills. Proficiency with tools like IEX and Calabrio is preferred. This role aims to enhance contact center performance and meet client objectives.