Real-Time Contact Center Workforce Specialist

Oportun is looking for a Contact Center Workforce Specialist in Mexico who will monitor KPIs across various departments and analyze real-time data to meet operational needs. Responsibilities include managing agent requests, performing analysis of workflow and performance, and ensuring effective communication with operational partners. Candidates should possess strong Excel skills, be fluently bilingual in English, and be available for full-time work including weekends. Join Oportun’s inclusive culture and contribute to providing affordable financial services.
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