Real-Time Manager (RTM) – Mandarin

Overview

About the Role

We are seeking an experienced and detail-oriented Real-Time Manager (Mandarin-speaking) to join our Workforce Management (WFM) team. This role is responsible for monitoring real-time operations, ensuring optimal staffing levels, and supporting business continuity in a dynamic BPO environment. The successful candidate will work remotely for the first 6 months , followed by relocation to our Johor office.

Qualifications

Qualifications & Requirements

• Bachelor’s degree or diploma in Business, Statistics, or related field.

• Fluent in Mandarin and English (spoken and written).

• Minimum 3–5 years’ experience in Workforce Management with at least 1–2 years in a real-time management or supervisory role.

• Strong understanding of WFM systems, real-time monitoring tools, and call center operations.