Real-Time Operations Analyst: Live Performance & Staffing

A leading BPO company in Cebu City is seeking a proactive Real-Time Analyst to oversee operational performance and ensure service levels are consistently met. The ideal candidate should have at least one year of experience in Real-Time Monitoring and possess strong analytical and problem-solving skills. Responsibilities include monitoring metrics, analyzing trends, and communicating with leadership. This role offers an opportunity to impact customer experience and business objectives significantly.
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