Real-Time Operations Coordinator 407 ETR

Join 407 ETR as a Real-Time Operations Coordinator located in Woodbridge, Ontario. Lead the workforce management process ensuring top performance from customer operations teams.
As an Intraday Coordinator, your role will be crucial in monitoring agent activities and managing multi-channel performance metrics. You will facilitate cross-departmental communications and maintain adherence to operational guidelines. Your commitment to detail will help elevate the team's efficiency and productivity levels.
Key Responsibilities:
• Implement intraday monitoring and analysis of activities
• Manage real-time performance metrics effectively
• Conduct quality audits for operational compliance
• Optimize schedules in partnership with supervisory teams
• Liaise with IT and Facilities for troubleshooting
Requirements:
• Minimum 2 years in a workforce management role
• Diploma in Business Administration or equivalent
• Strong knowledge of Microsoft Office and WFM tools...