Real-Time Operations & Workforce Planner

A leading cruise line corporation is seeking an Operations Coordinator in Pasay, Philippines. This full-time position involves managing call center staffing, monitoring service levels, and reporting on performance metrics. It requires strong communication and analytical skills, along with 3+ years of call center experience. The ideal candidate will have knowledge of workforce management systems and the ability to work in a fast-paced environment. A high school diploma is mandatory, and proficiency in Microsoft Office is essential.
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