Real-Time Scheduling Analyst – ACD & Forecasting Pro

Support Services Group in Pasig, Philippines is looking for a Realtime Analyst to manage call volume and optimize agent staffing. The role involves monitoring real-time operations, collaborating with teams to enhance delivery processes, and ensuring service excellence.

Ideal candidates should have at least 1-2 years of relevant experience in the BPO sector and strong skills in reporting and communication. Join us to grow in a community dedicated to excellence!