Real-Time WFM Analyst: Call Center Performance

Teleperformance is seeking a skilled professional in Malaysia to develop and implement Customer Service inbound and outbound contact strategies. The role involves ensuring that call center technologies run smoothly, maximizing efficiency through forecasting and staffing, and analyzing key performance indicators. Strong analytical, coaching, and communication skills are essential. The ideal candidate will work closely with management to troubleshoot and improve service delivery and maintain performance statistics.
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