Real-Time WFM Analyst – Optimize Call Center Capacity

Teleperformance in Cape Town is looking for a skilled Real Time Analyst responsible for ensuring that agents are available to meet forecasted call volumes. You will be analyzing KPIs and call data while managing schedules to improve service levels.

The ideal candidate will have at least 2 years’ experience in a similar role and excel in key technical skills including MS Excel. Join us to enhance our contact center’s performance and engage with our dedicated operations team.