Real-Time WFM Associate - Live Ops & Incident Lead

Concentrix is seeking a candidate with at least 1 year of experience in WFM Real Time Management for an onsite role in Cebu City. The successful applicant will monitor live dashboards for queue health and service level agreements, make critical staffing decisions during peak times, and manage coordination during outages. Responsibilities also include generating end-of-day reports and identifying trends to improve team performance.
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