Real-Time WFM Scheduler: Intraday Optimization & Analytics

A leading workforce management company in Cape Town is seeking a Real Time Schedule Analyst to optimize staffing levels and ensure service level objectives are met. Key responsibilities include monitoring call volumes, adjusting schedules, and collaborating with teams for continuous improvement. The ideal candidate has at least 1 year of experience in workforce management within a contact centre and possesses strong communication skills. This permanent position requires a commitment to 40 hours per week with rotational shifts.
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