Real-Time Workforce Planner

Alorica is seeking a resource manager in Quezon City, Philippines, responsible for real-time management of call center agents. The candidate will monitor performance, manage scheduling, and ensure service objectives are met. The ideal applicant should have at least 2 years of experience in demand forecasting within a call center environment and be proficient in WFM software and Excel. High school diploma is required; a bachelor's degree is preferred.
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