Realtime Analyst

EXL · muntinlupa, metro manila, Philippines

Location
muntinlupa
Job Type
Full-time
Posted
June 04, 2026

Job Description

Responsible for intra-day management processes for operations located in Cebu Philippines. To achieve business service level objectives efficiently.

Role & Responsibilities

  • Efficiently manage intra-day staffing and service level.
  • Provide timely, accurate reports on intra-day performance.
  • Monitor and drive schedule adherence.
  • Communicate effectively with internal and external customers.

Perform other duties and assignments as directed.

General Skills

  • Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.
  • Solid critical thinking, problem solving, and interpersonal skills.
  • Demonstrates ability to give and receive feedback with peers and business partners.
  • Must demonstrate sound arithmetic, analytical and problem solving ability.

Technical Skills

  • Strong Excel skills. Ability to scrub, d...

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