Location
london
Job Type
Full-time
Posted
June 29, 2026
Job Description
Reception Coordinator
University College London Hospitals NHS Foundation Trust (UCLH) invites applications for the role of Reception Coordinator at the Elizabeth Garrett Anderson (EGA) Wing. The position is permanent, full‑time (37.5 hours per week) and requires working flexible shifts including nights, weekends and bank holidays.
Main Duties
- Provide a high‑quality administrative service and deliver an excellent patient and user experience on the maternity ward reception.
- Supervise reception staff, covering desks and ensuring adequate coverage across Front of House, Maternity Triage, Labour Ward, and Postnatal Ward.
- Improve workflows and develop new standard operating procedures (SOPs) to enhance service delivery.
- Act as the first point of escalation for clinic receptionists handling complaints or unresolved issues.
- Interact with patients, visitors and multidisciplinary staff via telephone, email and in per...