Reception Manager

Our Client is a world renown banking institution, and their vision is simple yet ambitious: to exceed expectations through intuitive service, careful planning and faultless standards. As Reception Manager, you will be the driving force behind bringing this vision to life every single day.

You will provide strategic oversight of the Reception Team, shaping an exceptional guest experience across all Client areas. This is a role for a leader who thrives on inspiring others, elevating service culture, and creating a seamless, world class welcome.

Key Responsibilities

• Lead, motivate and inspire a medium/large team, creating a culture focused on exceeding expectations.
• Be visible across Client areas, coaching the team and ensuring a seamless guest journey.
• Oversee two ground floor receptions (Shoe Lane & Stonecutter), the Conference Centre, Client Centre and Executive Offices.
• Support planning and delivery of mana...