Reception Team Coordinator, Vancouver Animal Emergency & Referral Centre

**Reception Team Coordinator**

**Location: Vancouver, BC**

**Compensation: $19.00 to $25.00 per hour, depending on experience**

The role of Reception Team Coordinator will support, lead and direct members of their team in a professional and kind manner while recognizing the responsibilities involved in responding to client and co-worker questions. The CSR Team Coordinator will also work closely with the hospital’s Leadership team to promote a positive hospital image and continuously work towards betterment of the whole hospital.

**Duties and Responsibilities:**

+ Direct involvement in onboarding, orientation and training for new CSRs/Liaisons. Provides clear training objectives and timelines for acquiring skills.
+ Assistance with organization, leadership and roll-out of hospital-wide initiatives
+ Participates in the development of VAERC Standards of Care/SOPs
+ Participates in the development of VAERC Technical Training Manual
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