Receptionist Switchboard / Helpdesk Operator

Greeting visitors, handle incoming calls and perform general administrative duties. The scope of work for the receptionist position in Sandton has changed given the fact that there is no longer a reception area, therefor clients, visitors and contractors are no longer received. The job specification is therefore amended to include Helpdesk Operator responsibilities.

Office Support

• Receive, direct and redirect calls.


• Answer all incoming calls and handle caller’s inquiries.


• Act as first point of contact for all customer enquires take detailed messages, relay telephone messages.


• Assist with bookings of boardrooms if/when requested to.


• Inform relevant staff of visitor’s arrival.


• Resolve general queries from visitors.


• Project a professional image of the company by:


• delivering friendly and efficient service


• ensuring calls speedy