Recovery Representative I (Tier II)

Description We are looking for a Recovery Representative I (Tier II) to join a customer service team supporting payment recovery and account resolution activities in Rochester, New York. This Long-term Contract position focuses on resolving returned banking items, assisting clients and internal partners with service-related questions, and helping reduce financial exposure through accurate, timely follow-up. The ideal candidate brings strong collections and call center experience, sound judgment, and the ability to work effectively in a fast-paced environment while maintaining compliance with established guidelines.

Responsibilities:
• Review and resolve returned banking transactions promptly and accurately to support recovery efforts and minimize outstanding losses.
• Respond to questions from clients, branches, and internal teams with attentive service while balancing customer needs with company risk controls.
• Investigate payment, payroll, and service issues by ana...