Refractive patient specialist - Raleigh, NC

Position Summary

A busy ophthalmology practice is seeking a Refractive Surgery Counselor & Patient Services Specialist to support patients throughout the refractive surgery process while also assisting with front desk and clinical workflows. This is a hands-on, patient-facing role focused on execution, access, and continuity of care. The position is non-managerial and works within clearly defined processes.



Essential Duties and Responsibilities

• Refractive Surgery Counseling & Scheduling-


• Counsel patients following pre-operative evaluations regarding recommended refractive procedures


• Schedule LASIK/PRK surgeries and coordinate surgical logistics


• Address patient concerns and barriers to scheduling (timing, anxiety, cost, logistics)- Explain procedure pricing, payment options, and financing programs


• Cond...