Refresh-it Role - Service Experience Analyst (Guadalajara)

Join AstraZeneca and help us reimagine how IT services are experienced across a truly global organization. We’re an innovation-driven biopharmaceutical company with a collaborative culture that empowers diverse perspectives. In Enterprise Technology Services, our mission is to deliver excellent, end-to-end IT service experiences for colleagues worldwide—and we’re looking for a Service Experience Analyst to accelerate that journey.

You will be part of the General Service & Experience Team, focusing on Refresh-IT service operations and improvements. Your work will directly uplift customer experience by simplifying processes, leveraging data and insights, and embedding best practices across IT services used by AZ teams in Asia, Europe, and the Americas. You’ll collaborate closely with suppliers, site IT, Workplace & Enterprise Services (WES), and ServiceNow teams to ensure services are effective, efficient, and future‑ready.