Regional CS & Escalations Leader (RTA)

A leading travel tech company in Kuala Lumpur seeks a leader for its Customer Satisfaction & Incidents team. In this role, you will manage the final tier of customer support, ensuring operational excellence and high-performance culture. Responsibilities include mentoring managers, managing complex escalations, and improving service delivery for strategic partners. The ideal candidate will have strong people management skills, crisis management experience, and a commercial mindset. This position offers a unique opportunity to lead in a dynamic environment focused on customer experience.
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