Location
singapore
Job Type
Full-time
Posted
July 04, 2026
Job Description
Responsibilities
- Receive and own cases from field service engineers and distributors. Resolve and/or elevate cases as required on Elekta Solutions.
- Provide product support and troubleshoot product issues in a live clinical environment.
- Work in tandem with cross‑functional regional teams (installation, software, physics) to deliver quality resolutions.
- Prioritize activities to ensure clinical system down problems receive immediate attention.
- Clearly document all support activities in line with Elekta policies and procedures.
- Visit customer sites to investigate and resolve product issues and manage high‑demanding customers.
- Attend internal and external training as required. Demonstrate knowledge and skills obtained from training.
- Identify product issue trends and alert management.
- Propose solutions to improve support issue management.
- Write and deliver Knowledge Articles (KAs) and a...
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