Regional Key Account Manager (Logistics/ East)

• Mon–Fri: 9:00am – 6:00pm

• Location: Changi North

• Permanent: VB + 15 AL

Job Purpose

Lead and grow strategic global/regional accounts across freight forwarding and contract logistics by driving retention, share-of-wallet growth, and multi-country solution coordination.

Key Responsibilities

• Own global key accounts as the main contact; drive governance, communication, and performance management.
  Develop and execute global account plans focused on growth, innovation, and retention.
• Identify and pursue cross-sell opportunities across air/ocean freight, warehousing, and value-added services.
• Lead QBRs/account reviews and strategic alignment with customers and internal stakeholders.
• Build multi-level customer relationships; manage escalations and service recovery.
• Drive profitability via pricing governance, cost control, an...