Job Description
Responsibilities:
Provide leadership and support for all customer service activities within the assigned region, including equipment delivery, installation, startup, and commissioning.
Serve as the primary technical resource for customer troubleshooting, diagnostics, and issue resolution to ensure maximum equipment performance and customer satisfaction.
Lead product support initiatives for new machine introductions, ensuring successful deployment, customer adoption, and operational readiness.
Manage and support special projects within the assigned region, coordinating resources and stakeholders to achieve project objectives and business goals.
Enhance responsiveness and communication between customers and internal teams to ensure timely support and effective resolution of technical and operational issues.
Provide day-to-day leadership, guidance, and alignment for the regional technical support team, f...