Regional Product Support Manager - West Region

The Regional Product Support Manager is responsible for product support in the assigned territory in North America. Provide technical assistance and training to dealers to support KION products. Resolve product issues rapidly and accurately to improve product quality as delivered to our customer and dealer network. Respond to inquiries are expected to be prompt, accurate and delivered in a professional manner. Provide ad-hoc assistance with warranty claims and support the Product Support department staff in development of materials for training and support reference. Position requires extensive overnight travel to all areas of assigned region.

We offer:

Essential Duties and Responsibilities:

Respond via telephone and written communications with urgency, courtesy and professionalism to dealer requests for technical assistance (follow-up and follow-through are essential)

Accurately document events as they happen

Train dealer tech...