Registered Service Representative

Transamerica · Baltimore, Maryland, United States

Location

Baltimore

Job Type

Full time

Posted

June 01, 2026

Job Description

Job Description
Responsibilities
Responsible for inbound and outbound calls resulting in, but not limited to: requests for forms, general inquiries, outstanding new account paperwork, status requests, telephone transactions presented by the client within stated service levels, research and resolution of moderate to complex issues.
Provide excellent customer service to both internal and external clients.
Provide accurate, valid, and complete information by using the right methods/tools.
Monitor client accounts for actions required and handle each situation as needed
Research and resolve issues by utilizing all available resources
Clearly and thoroughly document all client interactions
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Follow communication and processing procedures, guidelines and...
        

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