Relationship Manager - ATM Operations

Role & responsibilities
Act as the primary point of contact for the assigned bank, ensuring effective relationship management and seamless coordination between the customer and internal service delivery teams.
Monitor and govern end-to-end ATM operations to ensure optimum uptime, service availability, and adherence to contractual Service Level Agreements (SLAs).
Drive timely resolution of ATM incidents by coordinating with Cash Replenishment Agencies (CRA), OEMs, Network Service Providers, Central Monitoring Team, and internal support functions for First Line Maintenance (FLM) and Second Line Maintenance (SLM) activities.
Review daily operational dashboards and service reports, identify performance gaps, track ageing cases, and ensure timely closure of service calls through continuous follow-up with relevant stakeholders.
Ensure timely communication of operational updates, service status, incident reports, and action plans to bank representatives while responding pro...