Remote Bilingual Customer Service Representative

Work remotely with Empire Life as a Bilingual Customer Service Representative. Support customers in both French and English, providing tailored solutions with a focus on positive interactions.
This position requires managing inbound calls, emails, and voicemails from customers and partners. The ideal candidate should have 1+ years of experience in a direct customer service role, alongside strong communication and active listening skills. You'll ensure customer needs are prioritized and maintain ownership of inquiries throughout the process.
Key Responsibilities:
• Manage inbound communication from customers and partners
• Provide tailored solutions to customer inquiries
• Maintain high-quality interactions with callers
• Follow up on escalated issues with the team
• Utilize multiple systems for accurate data responses
Requirements:
• Bilingual in French and English is required
• Minimum 1 year experience in customer service
• Strong communication and re...