Remote Customer Experience Specialist

Do you text faster than you talk? Are you the first friend to respond in a group chat? Are you obsessed with social media and follow all your favorite brands? Do you thrive in a position where you can measure your success? If you answered yes, keep reading.

We’re searching for a fun, go-getter who thrives in a fast paced environment, gets shit done, and is obsessed with the details--nothing gets past you! The ideal candidate will be the behind the scenes voice of our social media channels (plus other platforms) and you’ll see EVERY interaction as an opportunity to turn someone into a customer or at the very least, a promoter of Smart City.

About the role:

The mission of the Customer Experience Specialist is to create a badass first impression and foster a fun, relevant brand personality through every interaction (think comments, DMs, texts, calls) while creating an out of this world customer experience! You'll take ownership of managing com...