Remote Customer Experience Supervisor

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to continue your journey with us as a Customer Experience Supervisor.

This position is remote/work from home

The schedule for this position is: Monday – Friday 2:30PM - 11:00PM Eastern Time and includes a weekend rotation and some holidays

The Customer Experience Supervisor is responsible for meeting the day-to-day KPIs and SLAs of the department, including assisting with calls during high call volume. They will also be responsible for Increasing the achievement of staff performance by planning, monitoring, and appraising team and unit performance. Our ideal candidate will maintain a positive environment for team members to develop and succeed. This is a fast-paced virtual contact center handling inbound and outbound communi...