Remote Customer Service Representative

About the job Remote Customer Service Representative

Job Description:

The Consumer Experience Consultant (CEC) plays a critical role in delivering reliable, consistent and remarkable consumer experiences with every interaction, i.e. email, phone and social media. The CEC must understand, react and anticipate the needs of our consumers to deliver a fantastic experience with every interaction. The CEC plays a key role in delivering the consumer experience that exceeds the high expectations of world class brands.

Requirements / Qualifications / Experience of the ideal candidate.

• 3-5 years of experience in a customer/consumer service related environment.
• High ability to communicate effectively and persuasively (both written and oral).
• Effective skills in de‑escalating emotionally charged interactions to ensure consumers feel heard.
• Experience in spirits/beer/wine consumer care management a plus, but food/be...