Remote Desktop Support Associate Helpdesk

Req ID: 378753

Full time. Interest in working on Daytime support including weekends and holidays. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.

Day to Day job Duties: (what this person will do on a daily/weekly basis)

• General L1 technical support for hardware and MS Office packages 

• Answer technical support calls, resolving and escalating to other support groups 

• Provide support based on email and self service requests. 

• Document troubleshooting steps and detailed description of the customer incidents and requests 

• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures 

 Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)