Remote Freight Customer Care Executive Assistant

South Africa (100% Remote) · Full-Time Independent Contractor ·

Be the calm, capable voice on the other end of every freight call. You'll keep customers updated, coordinate with drivers and dispatch, and make sure every load is tracked, communicated, and on time.

ABOUT THE ROLE

You'll serve as the primary point of contact between a U.S.-based asset-based trucking and logistics company and its shippers and clients. You'll handle quote and booking requests, real-time tracking updates, delivery ETAs, and the occasional curveball — a delay, a missed pickup, a customer who needs reassurance.

You will work inside a Transportation Management System (TMS), coordinate with drivers and internal operations, and support the brokerage team on last‑minute, time‑sensitive shipments. The pace is fast, the inbox is full, and customers expect real updates — not generic ones. If you can stay organized when ten trucks are moving and three customers a...