Remote Helpdesk Support

ATA Services, Inc. · Santa Fe, New Mexico, United States

Location

Santa Fe

Job Type

Full-time

Posted

June 04, 2026

Job Description

ATA Services, Inc. is currently seeking to hire Remote Helpdesk Support staff to work on a temporary assignment. This position is remote; however, the candidates MUST live in New Mexico.
Pay Rate: $21.00 per hour, with weekly pay.
Start Date: ASAP
End Date: June 30, 2026
Schedule: Monday – Friday; 8:00am – 5:00pm
Location: Remote position but the candidate MUST live in Albuquerque or Santa Fe.
Introduction & Purpose
This Statement of Work (SOW) outlines the responsibilities, deliverables, and terms for a remote helpdesk resource to support the Professional Development Information System (PDIS). The resource will handle initial intake via email and manage all work through FreshService IT Service Management (ITSM).
Scope of Work
The helpdesk personnel will:
Respond to PDIS-related inquiries received via email.
Create and manage tickets in FreshService ITSM fo...
        

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