Remote IT Monitoring Intern: L1 Support & Incident Tracking

A leading IT services company is seeking an L1 Technical Support professional to assist customers remotely from Colombia. The role involves troubleshooting, managing customer incidents, and ensuring compliance with service level agreements. Ideal candidates will have basic troubleshooting skills, be graduating in IT within six months, and possess communication skills. Advantages include familiarity with Unix, SQL, and database systems. This position supports a diverse workplace, providing accommodations for individuals with disabilities.
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