Remote IT Service Desk Analyst – SLA-Driven & Proactive

A leading IT firm based in Kuala Lumpur is seeking an IT Service Desk Analyst who will provide remote support for workstation hardware and network services. The ideal candidate has 2-3 years of experience in a similar role and is proficient in troubleshooting. Strong communication skills in English, with Mandarin as an advantage, are essential. The position involves engaging with various stakeholders to enhance service delivery and compliance with IT processes.
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