Remote IT Support Team Lead — ServiceNow & KPIs

An IT Services company is seeking an IT Support Specialist Team Lead to oversee the operations of Level 1 and Level 2 support teams. The ideal candidate will have extensive technical knowledge, proven leadership experience, and excellent communication skills. Responsibilities include managing ticket queues, ensuring high customer service standards, and driving continuous improvements in support processes, all while fostering collaboration in a global, remote team environment.
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