Remote Italian-Speaking Junior Customer Support Representative

Key Responsibilities

• Handle customer inquiries via phone, email, and chat, providing professional, accurate, and timely responses.
• Assist customers with product-related questions, issues, and troubleshooting.
• Provide technical support when necessary and escalate complex inquiries to the appropriate departments.
• Maintain customer records and document interactions in the CRM system.
• Strive to meet and exceed customer satisfaction and performance targets.
• Contribute to continuous improvement in customer service processes and workflows.

Qualifications & Skills

• Language Skills: Native or fluent in Italian; proficiency in English (B2 or higher).
• Strong communication skills and a positive, customer-first attitude.
• Ability to handle customer inquiries with patience, empathy, and professionalism.
• No prior experience required – compreh...