Remote Manager, Customer Care Enablement (Remote)

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by beyond helpful 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.

The Customer Care & Operations organization creates reliable, beyond-helpful experiences for customers, restaurant partners, and delivery partners. As we transform our contact center technology, expand AI-powered quality tools, and migrate our knowledge ecosystem into Salesforce Service Cloud, the Manager, Customer Care Enablement is critical to enabling that foundation.

This role owns the strategy, execution, and continuous improvement of the programs that make ...