Remote Operations Team Leader for Multi-Client BPO

A dynamic BPO company based in South Africa is seeking an experienced Operations Team Leader to oversee agent performance across several USA-client accounts. This fully remote role requires a minimum of 2-4 years of experience in leadership within a BPO or call centre environment. The ideal candidate must possess excellent communication skills and the ability to manage multiple client accounts effectively while ensuring agents meet specific KPIs. Flexibility to work on US public holidays is essential.
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