Remote Products Application Developer

The Products Application Developer is responsible for assisting customers with technical issues or questions related to the application. The Products Application Developer will have a deep understanding of the application, will help customers understand how to use the application and will troubleshoot, resolve, and respond to customer support requests. They must have strong communication and problem-solving skills and cultivate business relationships based on trust and professionalism. The ideal candidate thrives in ambiguous situations, takes ownership of complex problems with limited initial information, and demonstrates resourcefulness in finding solutions through research, experimentation, and logical reasoning.

Primary Responsibilities:
- Handles support incidents via support portal, phone and email.
- Performs technical troubleshooting through backend systems using SQL queries and C# code analysis.
- Deploys applications at new customer...